Privacy Policy

This Privacy Policy describes how Century Plumbing LLC collects, uses, stores, shares, and protects information when people:

• Visit call-century.com
• Request plumbing services
• Request estimates or quotes
• Submit website forms
• Submit Facebook or Instagram lead forms
• Call, text, email, or otherwise communicate with us
• Interact with our advertisements
• Become customers or are already customers

Depending on how you interact with us, we may collect the following types of information:

• Full name
• Phone number
• Email address
• Service address
• ZIP code
• Billing address
• The plumbing issue or service requested
• Property information relevant to providing service
• Whether you own the property or are authorized to approve work
• Appointment and scheduling information
• Estimate and quote information
• Customer communications
• Photos, videos, files, or documents you voluntarily provide
• Payment and transaction information
• Website usage information
• Device and browser information
• IP address
• Referral source
• Advertising interaction information
• Information collected through cookies and similar technologies

We collect this information directly from you when you provide it, and automatically when you use our website. We do not knowingly collect categories of information beyond what is described here.

We may collect information that you submit through lead forms on Meta platforms, including Facebook and Instagram. This may include:

• Name
• Phone number
• ZIP code
• The plumbing service you requested
• Property ownership or authorization information

We may use this information to:

• Respond to your inquiry
• Qualify your service request
• Contact you
• Schedule service
• Prepare estimates
• Provide customer support

Meta may separately collect and process information about you under Meta’s own privacy policies. We encourage you to review those policies to understand how Meta handles your information.

We may use personal information to:

• Respond to service requests
• Contact prospective customers
• Schedule appointments
• Prepare estimates and quotes
• Provide plumbing services
• Communicate about active or completed jobs
• Send appointment reminders
• Provide customer service
• Process payments
• Maintain business records
• Improve our website
• Improve customer experience
• Measure advertising performance
• Prevent fraud or misuse
• Comply with legal and regulatory requirements

When you provide a phone number, we may contact you regarding:

• Your inquiry
• Scheduling
• Estimates
• Service updates
• Customer support
• Other job-related communication

Providing a phone number does not automatically mean you have agreed to receive unrelated promotional marketing messages. If we ever send promotional text messages, we will obtain appropriate consent first where required.

Message and data rates may apply where applicable.

Our website may use cookies, pixels, tags, analytics tools, and similar technologies to:

• Make the website function properly
• Understand website traffic
• Improve website performance
• Measure advertising effectiveness
• Understand visitor behavior
• Improve our marketing

Technologies used on websites like ours may include tools such as the Meta Pixel, Google Analytics, Google Ads conversion tracking, or other analytics and advertising technologies. The specific tools in use may change over time, and you can control many tracking technologies through your browser settings or ad preferences.

We may advertise through platforms such as Facebook, Instagram, Google, TikTok, and other advertising platforms.

These companies may use cookies, pixels, device information, or advertising interaction data according to their own privacy policies. We may use advertising data to measure campaign performance and improve our marketing.

Century Plumbing LLC does not sell customer personal information for money.

We may share information with legitimate service providers when reasonably necessary to operate our business. These may include:

• CRM providers
• Field-service and scheduling software providers
• Payment processors
• Accounting providers
• Email and communication providers
• Website hosting providers
• Analytics providers
• Advertising platforms
• Customer-management systems
• Contractors, vendors, or service providers assisting with business operations

These providers should only receive information reasonably necessary to perform their services for us.

We may also disclose information if reasonably required by:

• Law
• Subpoena
• Court order
• Government or regulatory requirement
• Protection of company rights
• Protection of customers
• Protection of employees
• Prevention of fraud or misuse

Payment information may be processed by third-party payment processors. When payments are securely processed by a third-party provider, we may not directly store complete credit-card information.

We may retain information for as long as reasonably necessary for:

• Providing services
• Customer and job history
• Accounting records
• Tax records
• Warranty records
• Resolving disputes
• Legal compliance
• Regulatory compliance

Retention periods may vary depending on the type of information and applicable requirements.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information.

However, no internet transmission or electronic storage system can be guaranteed to be completely secure. While we work to protect your information, we cannot guarantee absolute security.

Depending on applicable law and where you live, you may have rights concerning your personal information, such as:

• Requesting access
• Requesting correction
• Requesting deletion
• Asking how your information is being used
• Opting out of certain communications

We will respond to valid privacy requests as required by applicable law.

You may opt out of promotional email or text marketing at any time by using the unsubscribe instructions in those messages or by contacting us.

Opting out of marketing does not stop necessary transactional communications, such as:

• Appointment reminders
• Estimate communication
• Job updates
• Service notifications
• Customer support communication

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices, security, or content of third-party websites. We encourage you to review the privacy policies of any third-party site you visit.

Our website and services are intended for adults seeking plumbing or related services and are not directed toward children under 13. We do not knowingly collect personal information from children under 13 through our website.

If Century Plumbing undergoes a merger, acquisition, restructuring, financing, sale of assets, or similar business transaction, customer information may be transferred as part of that transaction, subject to applicable law.

We may update this Privacy Policy periodically. When we do, the “Last Updated” date at the top of this page will reflect the revision. We encourage you to review this page from time to time.

If you have questions about this Privacy Policy or how we handle your personal information, contact Century Plumbing using the information displayed on our website: